I have recently exported these customer service focused blog posts and case studies to my new WordPress blog on my new Communication Coach website. To see the old posts and to see new posts on the same subject of keeping customers and clients happy, please go here:
http://www.communicationcoach.ca/blog/category/professional-communications/customer-service/
The change is an effort to make it easier and more user-friendly to access these posts. I hope you enjoy them and as always I welcome your comments, feedback and own customer service rants and raves in the comment section of the new blog.
Best,
Coach Ric
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